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University Education Hub Pro Posttype fatal error

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Viewing 15 posts - 1 through 15 (of 18 total)
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  • Author
    Posts
  • March 22, 2024 at 11:35 am #11871
    Rebecca McLaughlin
    Participant

    Every time I activate this plugin, I get a fatal error when I try to edit any pages or posts.

    My posts currently cover the whole of the screen and make me cry when I see them, since upgrading to pro.

    What should I do?

    March 22, 2024 at 4:59 pm #11872
    support
    Participant

    Hi,

    Thanks for contacting us.

    Could you please make a user for us and send its username and password to support@themespride.com? We will check the issue.

    Thanks

    March 22, 2024 at 8:03 pm #11874
    Rebecca McLaughlin
    Participant

    What permissions do you need?

    March 23, 2024 at 9:17 am #11879
    support
    Participant

    We need plugin and theme access.

    March 25, 2024 at 12:49 pm #11929
    Rebecca McLaughlin
    Participant

    Hello,

    I sent the user details via email on Friday (I understand it is the weekend).

    I assigned the web designer role, I assume that was created by the theme. can you update me if it doesn’t give you the required access, I don’t know how to check what roles give what rights.

    cheers

    March 26, 2024 at 5:35 am #11942
    support
    Participant

    Hi Rebecca,

    Thanks for your patience.

    We have logged in but we do not have access to your dashboard. Could you please assign the administrator access then only we can see the themes and plugin?

    Thanks

    March 26, 2024 at 5:38 am #11943
    Rebecca McLaughlin
    Participant

    I have updated your role.

    Thank you

    March 26, 2024 at 8:49 am #11944
    support
    Participant

    Hi Rebecca,

    Thanks for your patience.

    We have fixed the issue of editing the page or post. Please have a look and let us know if you have any questions.

    Thanks

    March 26, 2024 at 9:56 am #11946
    Rebecca McLaughlin
    Participant

    Thank you, I no longer get the error… but…

    The posts are still spread across the whole page on a PC. Before I updated to Pro, when I selected full width, it had the same margins/layout as my pages. Is this intentional?

    Thanks

    March 26, 2024 at 2:31 pm #11951
    support
    Participant

    Because you are using “The Post Grid full width” template, that is the reason the layout is full width.

    March 26, 2024 at 3:39 pm #11952
    Rebecca McLaughlin
    Participant

    I have just 3 options, default which includes a column on the right, wlfull width, which I have selected, or wide canvas which is without the menu etc.

    March 27, 2024 at 4:53 am #11958
    support
    Participant

    So you want full width without sidebar?

    March 27, 2024 at 9:03 am #11965
    Rebecca McLaughlin
    Participant

    Yes. It was full width like the pages pre upgrade. But now the text goes to the edges on the computer.

    March 27, 2024 at 9:52 am #11967
    support
    Participant

    Hi,

    Choose the “Default Template”. We have disabled the sidebar from the post page, you can check here https://sse.si/grammar-essentials-assessments/.

    Thanks

    March 27, 2024 at 10:35 am #11969
    Rebecca McLaughlin
    Participant

    Hey,

    The layout is back to how it was, but now I have the featured image on top of the screen (along with a post-bar with the author etc), which I never had previously (nor on the other layouts).

    I have tried 2 plugins to fix this. One stops the featured image from showing along with the whole post and the other doesn’t work.

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