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Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • #11945
    Leendert de Ruit
    Participant

    Hello,

    Ik bought the 65+ theme pack. When I want to install ‘luxury hotels pro’ (or any them for that matter) it says “Incompatible Archive”.
    Am I doing something wrong?

    #11950
    support
    Participant

    Hi,

    Sometimes it happens in WordPress, it shows an incompatible Archive error while the theme uploading. What you have to do is, Wherever your zip file is located locally, you can extract the zip (double-click on the file) and then recompress it. Then upload that newly compressed file and it will work.

    Thanks

    #11955
    Kate Thatcher
    Participant

    This has happened to me too. I double clicked on the file but how do I then recompress it?

    #11959
    support
    Participant

    Right-click on the folder and click “Add to Archive”.

    #12015
    Leendert de Ruit
    Participant

    Still doesn’t work. So what to do now?

    #12025
    support
    Participant

    Hi,

    Please have a look https://www.wikihow.com/Make-a-Zip-File. If you are still facing issue make a user for us send its username and password along with the site URL at support@themespride.com.

    Thanks

    #12026
    Leendert de Ruit
    Participant

    I send you an email with user information. I know how to make a zip file. It just doesnt work…

    #12029
    support
    Participant

    Ok. We will check your email and update you as soon as possible.

Viewing 8 posts - 1 through 8 (of 8 total)
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