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Stationary bookstore pro

HOME › Forums › Support › Stationary bookstore pro

Viewing 13 posts - 1 through 13 (of 13 total)
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  • July 15, 2023 at 9:30 am #8225
    Charles van Veen
    Participant

    Upload to wordpress via Themes New does not work, I get an error message: The link you followed has expired.

    July 15, 2023 at 11:02 am #8228
    support
    Participant

    Could you please send us the screenshot of the error you are getting so that we can assist you accordingly. You can send the screenshot here also support@themespride.com

    July 15, 2023 at 12:56 pm #8230
    Charles van Veen
    Participant

    It is sent to support email now.

    July 15, 2023 at 4:47 pm #8233
    support
    Participant

    Hi,

    Thanks for the screenshot. It seems like you are uploading the theme via Plugins -> Add New. Stationary Bookstore Pro is a theme so you need to upload it through Appearance -> Themes -> Add New.

    Please try and let us know.

    Thanks & Regards

    July 15, 2023 at 6:13 pm #8235
    Charles van Veen
    Participant

    Nope. I use Appearance -> Themes.

    July 15, 2023 at 9:54 pm #8238
    Charles van Veen
    Participant

    I have tried several times more, but does not work.
    The only option for me now is to ask for a refund.
    Transactiereferentie
    5A798937EG104230U

    Transactiedatum
    15 juli 2023 11:05:34 CEST

    Webwinkel
    HTM Enterprises

    Instructies voor webwinkel
    U hebt geen instructies ingevoerd.

    Factuurreferentie
    cfcaad-8224

    Omschrijving Prijs per eenheid Hvh. Bedrag
    Stationary WordPress Theme $39,00 USD 1 $39,00 USD
    Korting -$7,80 USD
    Subtotaal $31,20 USD
    Totaal $31,20 USD
    Betaling $31,20 USD

    July 16, 2023 at 3:10 pm #8243
    Charles van Veen
    Participant

    I have my own hosting, this theme is the only one that causes problems. I can’t find a solution for it.Please send me a refund, if not I will involve paypal latest Tuesday July 18, at 1200 Central European Time.

    July 16, 2023 at 5:31 pm #8244
    support
    Participant

    As we have seen in the screenshot you are uploading through plugin upload. Check the url in the screenshot i.e action: plugin-upload.

    If you are still facing issues then please make a user for us send it’s username and password along with the site url.

    Without checking the issue we cannot issue a refund as this is not in our policy. Make a user for us, we will check the issue and if the issue exists we will solve it.

    July 16, 2023 at 7:54 pm #8247
    Charles van Veen
    Participant

    That is nonsense, how can you see that in the screenshot? You can only see the error message. I used the normal way to upload a new theme. I even downloaded another theme from wordpress.orgh to test it and that went well without any problem.
    I have no intention to make a user for you because I will not set open my wordpress install to people I do not know.
    Once again, I ask for a refund, before Tuesday July 18 2023 at 1200 CET. If I have not received the refund by then, I will involve paypal.

    July 16, 2023 at 7:58 pm #8248
    Charles van Veen
    Participant

    I will send a new screenshoty once again to the support link.

    July 17, 2023 at 1:04 am #8249
    support
    Participant

    A number of customers are using our theme then how can we issue a refund for you without checking the actual issue? And about the screenshot, see this screenshot you have sent to us https://tinyurl.com/2ehkmr33. We have highlighted the URL at the top. You can see the action plugin upload. That is why we have said you are uploading through the plugin. If the theme shows error there might be something wrong. Maybe you are uploading the outer folder. Try to extract the folder and upload the inner folder. Theme folder must end with the _version of the theme.

    July 17, 2023 at 7:00 am #8252
    Charles van Veen
    Participant

    I have resent a new screenshot that shows I used the theme upload not the plugin upload. The only thing I can do with the received .zip file is extract it but that should be done in wordpress after uploading. The file I recieved from you is stationary-bookstore-pro_0.0.1.zip

    July 17, 2023 at 7:32 am #8253
    support
    Participant

    Hi,

    Now you are uploading from the correct path i.e. Appearance -> Themes. As you have posted an issue regarding our theme so we have tested it. And see we got no error during theme installation https://tinyurl.com/2kxhqbkc https://tinyurl.com/2mm863b2. So the theme is successfully installed.

    Now if we look into your WordPress account as it is showing an error on your site then there will be a possibility of less file upload size. There must be some restriction from your server of file upload size. Generally, most hosting servers set the upload size to 2MB, and the free theme gets easily installed, But the premium theme has a large size as it contains demo data along with the images and sometimes videos. Our theme is 8.19MB. You can check the file upload size to your WordPress account as well, go to Media -> Add New at the bottom “Maximum upload file size”. This might be the reason that you are getting such an error and it is a common error in WordPress. You can refer to this for more information https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-link-you-followed-has-expired-error-in-wordpress/.

    If your file upload size is less then you need to increase it to your hosting.

    Hope you understand the above concept.

    Thanks

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