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Payment for “Construction hub pro” upgrade deducted but status “on hold”

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • April 18, 2020 at 3:41 pm #2686
    Komal M
    Participant

    Hi,
    I have purchased the pro version of “Construction hub” theme through paypal and the payment was also deducted from my account, the confirmation of which has been mailed to me. However, the product purchase is shown as “on hold” in themes pride. Could you please clarify what is the issue and by when will it be sorted allowing me to use the theme with pro features. Please find below the details regarding the purchase:
    Order #2684 was placed on April 18, 2020 and is currently On hold.

    Order details
    Product Total
    Construction WordPress Theme × 1 $39.00
    Subtotal: $39.00
    Discount: -$11.70
    Payment method: PayPal
    Total: $27.30
    Billing address
    Komal M
    industrial area
    Doha
    Doha
    0000
    Qatar
    komal.mohite@leverageit.qa

    Reply at the earliest will be appreciated.

    Thank you

    • This topic was modified 4 years ago by Komal M.
    April 20, 2020 at 2:30 pm #2692
    support
    Participant

    Hi,

    Thanks for the post.

    Your Order is completed, please check.

    Let us know if you still any issues.

    Thank You

    April 28, 2020 at 9:07 am #2709
    Komal M
    Participant

    Hi,
    Thanks for sorting out the issue. The order is completed and I received 3 downloadable zip files. However, the installation of “construction-hub-pro-posttype_1.0” is failing in wordpress theme section with the following error:

    Unpacking the package…

    Installing the theme…

    The package could not be installed. The theme is missing the style.css stylesheet.

    Theme installation failed.

    • This reply was modified 3 years, 12 months ago by Komal M.
    • This reply was modified 3 years, 12 months ago by Komal M.
    April 29, 2020 at 10:50 am #2717
    support
    Participant

    Hi,

    Thanks for the post.

    We have sent you an email regarding the issue, please check and let us know

    Thank You

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