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Incompatible Archive

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Viewing 5 posts - 1 through 5 (of 5 total)
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    Posts
  • March 14, 2024 at 2:57 am #11650
    Shageldi Soltanmammedov
    Participant

    Hi, I purchased a theme and trying to upload theme to wordpress but getting error message “Incompatible Archive”.
    Please advise how to proceed.
    Thanks,

    March 14, 2024 at 5:01 am #11655
    support
    Participant

    Hi,

    Sometimes it happens in WordPress, it shows an incompatible Archive error while the theme uploading. What you have to do is, Wherever your zip file is located locally, you can extract the zip (double-click on the file) and then recompress it. Then upload that newly compressed file and it will work.

    Please try and if it still doesn’t work please make a user for us send its username and password along with the site url at support@themespride.com. We will try uploading from here.

    Thanks

    March 14, 2024 at 5:13 pm #11658
    Shageldi Soltanmammedov
    Participant

    Hi,
    I tried the solution you provided but that didn’t fix the issue.
    I’ve sent you login details for the wordpress. Please fix the issue.
    Thanks,
    Shageldi

    March 15, 2024 at 2:53 am #11663
    Shageldi Soltanmammedov
    Participant

    I managed to upload theme myself. nevermind.

    March 15, 2024 at 7:10 am #11667
    support
    Participant

    Sound good. Let us know if you need any other help.

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