Get 12 Professional Premium Wordpress Themes worth $79! click here
NewYear Special! Festive Sale! Enjoy 20% OFF Use Code: "NY22Festiv20"

Elearning Education Theme

HOME Forums Support Elearning Education Theme

Viewing 15 posts - 1 through 15 (of 23 total)
  • Author
    Posts
  • #5029
    Florence P
    Participant

    Hello, I purchased your theme and having the following problems, the website is myjjhi.net
    1) I can’t find the scroll to top position in the footer section, it’s not in the template
    2) why can’t I remove your site link from the template on the footer area
    3) Why can’t I edit become an instructor on the header section, it keeps going back to the page in the template, even when I change the web address
    4) I can’t find the social media links that’s suppose to go on the header section

    #5037
    support
    Participant

    Hi,

    Thanks for contacting us.

    Please refer to our documentation for above queries – https://themespride.com/demo/docs/elearning-education-pro/

    Let us know if you still have any issues.

    Many Thanks

    #5044
    Florence P
    Participant

    Hello, I’ve followed your documentation and the problems still exist that’s why I’ve contacted you. Update, the social media links sections is not working, and the same problems still exist; what is in the sample documentation is not what is in the purchased template, so please do help.

    #5048
    support
    Participant

    Hi,

    Please download our updated version from my account page of our site, in which we done the changes as you want.

    Please take backup of your site data available before updating the theme.

    Many Thanks

    #5049
    Florence P
    Participant

    Hello,
    I went to the account page of the site, and the download section said, “No download available yet.”

    #5056
    support
    Participant

    Hi,

    We have checked and found that your Order is cancelled, that is why you are not getting option to download files.

    Many Thanks

    #5060
    Florence P
    Participant

    Hello, My order was not canceled because I ordered this template on July 1, 2022, through Paypal with Transaction ID: 947804287E069250S
    for $39.00 USD. Please double-check your records. It might be under a different email address too. If you want me to send the receipt, let me know where to send it.

    #5062
    support
    Participant

    Hi,

    Thanks for the details, we have checked and found that July 1, 2022 purchase item is completed and it is from different email, so you need to login from that email and then download the files.

    Please take backup of your site data available before updating the theme.

    Many Thanks

    #5073
    Florence P
    Participant

    I’m sorry I can’t remember what email address I used for the other order, can you tell me the email address is it florencepo******@gmail.com or annpe****@hotmail.com?

    #5120
    support
    Participant

    Hi,

    We have sent you email, please check.

    Many Thanks

    #5247
    Florence P
    Participant

    Hi, I got into the site however, which template is the updated template? I see two Elearning Education Pro and Elearning Education Pro PostType.

    #5258
    support
    Participant

    Hi,

    Elearning Education Pro is the theme and Elearning Education Pro PostType is plugin.

    To install the theme please refer below to the documentation for a better understanding.

    Please take backup of your site if any data is available before activating our premium theme.

    Here is the link of the documentation: https://themespride.com/demo/docs/elearning-education-pro/

    We hope this gives you the information you need.

    Please let us know if you need anything further and we would be happy to help.

    Many Thanks

    #5313
    Florence Polynice
    Participant

    Hello, as per my previous inquiry which you said was updated. However, they are not updated in the template only two were updated but the two questions were not update. The website is myjjhi.net

    1) why can’t I remove your site link from the template on the footer area
    2) Why can’t I edit become an instructor on the header section? It keeps going back to the page in the template, even when I change the web address

    #5330
    Florence Polynice
    Participant

    Hello, as per my previous inquiry which you said was updated. However, they are not updated in the template only two were updated but the two questions were not update. The website is myjjhi.net

    1) why can’t I remove your site link from the template on the footer area
    2) Why can’t I edit become an instructor on the header section? It keeps going back to the page in the template, even when I change the web address

    #5336
    support
    Participant

    Hi,

    As per your query, we are providing you additional CSS to remove site link and instructor button

    Go to Dashboard >> Appearance >> Customize >> Additional CSS >> Paste the given CSS on it >> Publish.

    span.credit_link,a.btn.instructor {
    display: none;
    }

    Many Thanks

Viewing 15 posts - 1 through 15 (of 23 total)
  • You must be logged in to reply to this topic.
Translate »