Elearning Academy Education Pro Critical Error

This topic has 11 replies, 2 voices, and was last updated 4 months, 3 weeks ago by support.

Viewing 12 posts - 1 through 12 (of 12 total)

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December 5, 2023 at 2:43 am #9891

Wanda Bryant
Participant

I just installed the Elearning Academy Education Pro theme. I used the importer to populate the site with the content. Everything worked well until I tried to edit any of the pages. At this point, the site threw a “Critical Error” message. I tried troubleshooting by deactivating all plugins, but that did not resolve the issue. Running WP 6.4.1, PHP version 8.1. The error said to check for admin email for recommended solutions. I thought it was because I installed Pro over the free version, but I removed everything a reinstalled WordPress and the theme.

Please does anyone have any recommendations on how to fix this error?

December 5, 2023 at 6:17 am #9903

support
Participant

Hi,

Thanks for reaching out!

Could you please make a user for us send its username and password along with the site URL at support@themespride.com. We will check the issue.

Thanks

December 5, 2023 at 5:28 pm #9908

Wanda Bryant
Participant

You should have received the credentials from mcaplineinstitute.org.

December 6, 2023 at 5:45 am #9915

support
Participant

OK. We are checking.

December 6, 2023 at 6:23 am #9917

support
Participant

We have not received any email with the credentials . Please check the email once from your end.

December 7, 2023 at 12:38 am #9927

Wanda Bryant
Participant

The Elearning Academy Education Pro Posttype plugin is causing the error. It is a required plugin, but I disabled it anyway.

December 7, 2023 at 6:28 am #9930

support
Participant

Hi,

Sorry for the inconvenience caused to you. We have fixed the issue you were having with the plugin. Now please go ahead and check if everything is working fine or not. If you have any other questions feel free to contact us here or on forum.

Thanks

December 7, 2023 at 11:19 pm #9935

Wanda Bryant
Participant

Thank you. Whatever you did fix the error. I have another question. Is there a way to adjust the number of categories under Popular Topics?

December 7, 2023 at 11:46 pm #9936

Wanda Bryant
Participant

Hello; I understand you all do not help with customization, but I thought I would be able to customize more of the items myself. So is there a child theme you can provide so I can make some of the changes myself and not have to come to you for everything?

Please advise. And should I open another thread for this question?

December 8, 2023 at 9:30 am #9938

support
Participant

We can provide the child theme but if you could specify what kind of customization you want with theme so we can assist you accordingly.

December 8, 2023 at 4:06 pm #9941

Wanda Bryant
Participant

Is there a way to adjust the number of categories under Popular Topics?

December 9, 2023 at 4:32 pm #9954

support
Participant

No. There are fixed boxes.
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