Cannot download a purchased item

Hi,

Thanks for reaching out!

You can download your purchased item from here https://www.themespride.com/my-account/. Log in with your username and password and go to the “Downloads” section. Your purchased theme will always be available here till it expires.

Thanks

Hi,

Sorry for the delayed in response.

When you purchase our theme you will get lifetime access to the theme. But the theme updates and the support will only be valid for a year. If you renew it after a year you will get updates and support for another one year. But if you do not want to renew it then still you can use our theme without any issues.

The renewable notification starts popping on the screen before a year is complete. It’s just a notification you can ignore it if you don’t want to renew it.

Now in your case, don’t you have the theme that you have downloaded when you have purchase the theme?

Thanks

Hi,

According to the sales team, your order has expired and you need to renew it to get the theme. The renewable price is $18.

Thanks