Spring Offer Is To Get WP Bundle of 65+ Themes At 15% Discount " TPRIDE15 "   
Get Premium WordPress Themes At 20% Off "GETPRO20"

support

Forum Replies Created

Viewing 15 posts - 46 through 60 (of 1,178 total)
  • Author
    Posts
  • in reply to: Conference Event Planner Pro #11616
    support
    Participant

    Hi,

    The menu box is actually a header in this theme. So when you add an image from “Header Image”. It will apply to the vertical sidebar (Vertical Header). And the banner only appears on the inner pages. So that will be changed from the “General Settings” and if you want different banners for different pages you can go and add a banner from the “Banner Image” of each page individually.

    Click on the Remove banner, and publish the changes. It will remove the image and show the default banner image. Make sure you have not removed the default banner image from general settings.

    The free version of the theme is hosted on WordPress.org which is why it can be auto-updated. But the pro version is hosted on our server so it will be updated manually.

    Hope it is clear now but if you have any other query please let us know.

    Thanks

    in reply to: Conference Event Planner Pro #11606
    support
    Participant

    Hi,

    The menu background image issue is fixed on our demo with the same version. So you can update the theme by downloading it again from https://www.themespride.com/my-account/. Upload it from Appearance -> Themes or from the file manager.

    Slider images are added as background images. So its height will depend upon the content of that slide. In your case, one of the slides has 2 lines of heading and the other has one line. This is the reason it is varying in height.

    Header contact details links are also updated on the same version.

    Thanks

    in reply to: Conference Event Planner Pro #11587
    support
    Participant

    Please try the banner 1000px x 460px.

    If you remove the banner then, the default banner will appear.

    If you could add the menu image then we can check the issue?

    in reply to: Conference Event Planner Pro #11569
    support
    Participant

    Hi,

    Sorry for the inconvenience caused to you.

    If you could share your site URL so we can help you according to your needs.

    Regarding the background image, yes it appears as a background image so that it works well on the mobile version as well. If you provide the site url then we can provide you the proper solution.

    The page banner will be replaced by the customizer -> General Settings https://themespride.com/demo/docs/conference-event-planner-pro/#page-banner.

    Yes, the free and the premium versions are a little bit different.

    Are you talking about the footer widget background color option?
    Thanks

    • This reply was modified 2 weeks, 5 days ago by support.
    in reply to: Add more carrousel #11568
    support
    Participant

    Hi,

    Please do not send the login details here we have deleted the above message. We have mentioned the ID support@themespride.com on which you can send the details.

    We have logged in to your website but I think you have limited the access. We need Appearance -> Customize access.

    Thanks

    in reply to: Add more carrousel #11237
    support
    Participant

    Go to Dashboard -> Pages, Edit page by Elementor. The home page content cannot be edited with elementor. It will be only modified by the Customizer. But if you want to add any section with the help of elementor on the home page then please make a user for us and send its username and password along with the site url at support@themespride.com. We will add a content area so that you can add sections.

    in reply to: Slider not working in #11220
    support
    Participant

    Hi,

    Thanks for contacting us here.

    We have checked you https://colinsclassicauto.com/. And it seems you have run the demo importer many times. All duplicated pages are created for home.

    Home

    Home

    Home

    Home

    Home

    Home

    Please delete all of them and have only one. And then go to Settings -> Reading -> Static home page (Here set your home page).

    Let us know if you have any other question.

    Thanks

    support
    Participant

    Hi,

    Thanks for contacting us here.

    Please try adding this at Appearance -> Customize -> Additional CSS

    span.my_account {
    display: none;
    }

    Thanks

    support
    Participant

    Great.

    in reply to: Add more carrousel #11217
    support
    Participant

    If you want to create another section or carousel, you can try elementor or any other plugin which helps you to create.

    in reply to: Laboratory Pharmacy Theme Pro #11212
    support
    Participant

    We have not received any email from your side. Could you please re-check the ID to which you have sent an email? It is support@themespride.com.

    in reply to: Laboratory Pharmacy Theme Pro #11211
    support
    Participant

    Thanks for contacting us here.

    We will check your email and contact you as soon as possible.

    support
    Participant

    Due to the latest WordPress version release, zip files stopped working which were created in macOS or Ubuntu. https://wordpress.org/support/topic/zip-files-created-in-macos-stopped-working-in-wordpress-6-4-3. Until they fix the issue, what we have to do is to extract the zip file and create a new zip file. Then upload that newly created zip file. As we are using Windows so there will be no issues with that newly created zip file. If you do not have windows please make a user for us and send its username and password along with the site URL to support@themespride.com. We will upload the theme to your site.

    support
    Participant

    Hi,

    Go to Appearance -> About Theme and run the demo importer. Check this for reference https://themespride.com/demo/docs/elearning-academy-education-pro/images/themeinstallfull.png

    Thanks

    in reply to: Paintin pro, mobile menu #11094
    support
    Participant

    Please check we have fixed the flickering issue.

Viewing 15 posts - 46 through 60 (of 1,178 total)
Translate ยป