support

Hi,

Now you are uploading from the correct path i.e. Appearance -> Themes. As you have posted an issue regarding our theme so we have tested it. And see we got no error during theme installation https://tinyurl.com/2kxhqbkc https://tinyurl.com/2mm863b2. So the theme is successfully installed.

Now if we look into your WordPress account as it is showing an error on your site then there will be a possibility of less file upload size. There must be some restriction from your server of file upload size. Generally, most hosting servers set the upload size to 2MB, and the free theme gets easily installed, But the premium theme has a large size as it contains demo data along with the images and sometimes videos. Our theme is 8.19MB. You can check the file upload size to your WordPress account as well, go to Media -> Add New at the bottom “Maximum upload file size”. This might be the reason that you are getting such an error and it is a common error in WordPress. You can refer to this for more information https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-link-you-followed-has-expired-error-in-wordpress/.

If your file upload size is less then you need to increase it to your hosting.

Hope you understand the above concept.

Thanks

A number of customers are using our theme then how can we issue a refund for you without checking the actual issue? And about the screenshot, see this screenshot you have sent to us https://tinyurl.com/2ehkmr33. We have highlighted the URL at the top. You can see the action plugin upload. That is why we have said you are uploading through the plugin. If the theme shows error there might be something wrong. Maybe you are uploading the outer folder. Try to extract the folder and upload the inner folder. Theme folder must end with the _version of the theme.

As we have seen in the screenshot you are uploading through plugin upload. Check the url in the screenshot i.e action: plugin-upload.

If you are still facing issues then please make a user for us send it’s username and password along with the site url.

Without checking the issue we cannot issue a refund as this is not in our policy. Make a user for us, we will check the issue and if the issue exists we will solve it.

Could you please send us the screenshot of the error you are getting so that we can assist you accordingly. You can send the screenshot here also support@themespride.com

Woocommerce cropped the images for shop pages. Please check this article https://woocommerce.com/document/image-sizes-theme-developers/ may be you will find the solution.

Could you please specify the issue with the help of a screenshot? It would be easier for us to understand.

Hi,

Thanks for your patience. We have checked the issue on your site but are unable to find the error behind this. Another point that we have found is when we search for something https://insidearizona.org/search/ it redirects us to the services page. We have checked you have installed a lot of plugins. So another way to find the error is to deactivate plugins one by one and check if the search is working or still having issues. Maybe some plugins conflict with the search and redirect us to the services page?

Let us know your thoughts on this.

Thanks