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Viewing 15 posts - 1 through 15 (of 837 total)
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  • in reply to: unable to edit home page with elementor #8890
    support
    Participant

    Hi,

    We have not wasted your valuable time. You have created a ticket about the issue on Saturday (Weekend). And we have responded to you on the next working day (i.e. Yesterday). We discussed the issue and resolved it on the same day. At that time you didn’t mention that you were using another theme (You can check the above messages. ). We have sent you the theme in your email and then you are saying that you are using another theme and want a different design. This is not fair. When you purchased our theme you must have checked our design also.

    We have provided what we have shown in our demo nothing different. But now if you want a different design then what can we do about this? But still, if you would like to use our theme in the future then we will be happy to provide support.

    Let us know your thoughts.

    Thanks

    in reply to: How to edit the page from the themes #8889
    support
    Participant

    Sorry for bothering you again but we have logged in to your site and tried to edit the pages and there is no blank page. Could you please specify which page you are not able to edit? So that we can guide you with the proper solution.

    in reply to: How to edit the page from the themes #8887
    support
    Participant

    We are checking the email. We will respond to you soon.

    in reply to: Social Icons/Search missing #8885
    support
    Participant

    Sounds Good. Let us know if you have other questions or concerns.

    in reply to: unable to edit home page with elementor #8881
    support
    Participant

    Hi,

    The poof is not required we just want our customers to use our theme. And if they are having issues they can contact us, Our support team is here to provide them guidance.

    Regarding the refund, we do not have any refund policy as it is a digital product. The issue you have mentioned is already fixed.

    Thanks

    in reply to: How to edit the page from the themes #8880
    support
    Participant

    Are you getting an error during the page edit? Could you please make a user for us? send its username and password along with the site url at support@themespride.com.

    support
    Participant

    Hi,

    Could you please share your site URL so that we can check the login button issue?

    Regarding the icon please try and upload WP Font Awesome plugin. https://wordpress.org/plugins/wp-font-awesome/. Please go to Dashboard -> Plugins -> Add New. Search for “WP Font Awesome” install, activate, and then check your site.

    Let us know if you have any other query.

    Thanks

    in reply to: unable to edit home page with elementor #8872
    support
    Participant

    Hi,

    Have you checked the theme that we have sent to your email id where we have resolved the issue of using Elementor on the home page? Please check it and let us know.

    When customers mention some issue with our theme, it will require some time to check and resolve the issue by the technical team if required that is the reason you got a late response.

    Please try to use our theme and let us know your thoughts.

    Thanks

    • This reply was modified 16 hours, 35 minutes ago by support.
    in reply to: Social Icons/Search missing #8871
    support
    Participant

    Hi,

    Thanks for contacting us here.

    We cannot check your site as it has blocked our country https://ibb.co/PrdLD2j. Anyway, Regarding the font awesome icon please try and upload WP Font Awesome plugin. https://wordpress.org/plugins/wp-font-awesome/. Please go to Dashboard -> Plugins -> Add New. Search for “WP Font Awesome” install, activate and then
    check your site.

    If the issue persist please let us know.

    Thanks

    in reply to: unable to edit home page with elementor #8862
    support
    Participant

    Hi,

    We have checked the issue on our theme. We have updated it so that users can add any section with the help of Elementor on the home page as well.

    We have sent the theme to your email account that you have used to purchase the theme. Please do the following steps to make your theme updated and enable the content area option.

    1. Download the theme.
    2. Upload it from Appearance -> Themes -> Add New. As the theme is already installed on your WordPress it will ask you to update and replace. Click on the updated and replace option.
    3. Go to Appearance -> Customize-> Theme Settings -> Section Reordering. at the end, you will see the “Content Area” option. Change its position by drag and drop and publish the changes. It will Enable the “Content Area” on the home page.
    4. Now go to the “Home” page and edit it with Elementor. Now you can add any section with the help of Elementor. Existing home page content will be edited by the customizer itself.

    If you have any questions or concerns feel free to ask.

    Thanks

    in reply to: unable to edit home page with elementor #8859
    support
    Participant
    in reply to: unable to edit home page with elementor #8857
    support
    Participant

    Hi,

    Thanks for contacting us here.

    Do you want to add any sections to the home page with the help of Elementor?

    Thanks

    in reply to: How to edit the page from the themes #8851
    support
    Participant

    Could you please share the site URL?

    in reply to: New line for Business Meetup Conference Pro #8850
    support
    Participant

    Hi,

    Thanks for contacting us here. The tagline is a text field so this is not possible with that. It will be in a single line. We can do this by the CSS by adding less width to that section.

    Thanks

    in reply to: Theme missing #8843
    support
    Participant

    Hi,

    Travel agent pro posttype is a plugin so you need to upload it f I’m plugins -> Add New. Please try and let us know.

    Thanks

Viewing 15 posts - 1 through 15 (of 837 total)
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