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Problem with template installation – incompatible Archive

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Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #10956
    Andreas Wieser
    Participant

    Hello,

    have bought the Medicare WordPress Theme. I have tried to install the theme. But i get the error that the archieve is incompatible.

    Please help,

    #10986
    support
    Participant

    Hi,

    Sometimes it happens in WordPress, it shows an incompatible Archive error while the theme uploading. What you have to do is, Wherever your zip file is located locally, you can extract the zip (double-click on the file) and then recompress it. Then upload that newly compressed file and it will work.

    Please try and let us know.

    Thanks

    #10994
    Bernardine de Laat
    Participant

    I have the same problem, the solution (extract zip file and recompress) didn’t work.

    #11006
    support
    Participant

    Hi Bernardine,

    Sorry for the inconvenience caused to you.

    Could you please make a user for us and send its username and password along with the site URL at support@themespride.com. We will upload the theme your site.

    Thanks

    #11074
    Arnout Griepsma
    Participant

    I had the same issue….I unzipped and re-zipped the boxing theme and now it works! thanks!

    #11081
    support
    Participant

    Sounds good.

    #11174
    Kyle Chrystian
    Participant

    just tried to down load and same problems as above, tried to zip, unzip, zip and still incompatible

    #11179
    support
    Participant

    Due to the latest WordPress version release, zip files stopped working which were created in macOS or Ubuntu. https://wordpress.org/support/topic/zip-files-created-in-macos-stopped-working-in-wordpress-6-4-3. Until they fix the issue, what we have to do is to extract the zip file and create a new zip file. Then upload that newly created zip file. As we are using Windows so there will be no issues with that newly created zip file. If you do not have windows please make a user for us and send its username and password along with the site URL to support@themespride.com. We will upload the theme to your site.

    #11199
    Andreas Wieser
    Participant

    Rezip was the solution. Not it worked

    #11200
    Andreas Wieser
    Participant

    Now its working. Thanks a lot

    #11218
    support
    Participant

    Great.

Viewing 11 posts - 1 through 11 (of 11 total)
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