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Install Problems

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #6484
    Amanda Andrews
    Participant

    I have recently upgraded to The Tour Operator Pro but every-time I install the banner plug in it brings up error messages, any help would be appreciated. thanks

    #6486
    support
    Participant

    Hi,

    Thanks for contacting us.

    Please let us know what error message you are getting so that we can review and get back to you

    Many Thanks

    #6492
    Amanda Andrews
    Participant

    Hi,

    So I have attempted again to upload, I have been able to load the-tour-operator-pro file, can open it then again as soon as I try and load plug in’s the site says ‘ There has been a critical error on this website. I did a back up and found this in the wp-content, db-error.php

    <?php

    $errorno = mysqli_connect_errno();
    $errormsg = mysqli_connect_error();

    $likely_misconfigured = $errorno == 1203;

    if ($likely_misconfigured) {
    header(“HTTP/1.1 529 Server Overloaded”);
    nocache_headers();
    $header_msg = “Site Overloaded”;
    $summary_msg = “This site has exhausted its connections to the database. Please try visiting at a later time.”;
    } else {
    http_response_code(500);
    nocache_headers();
    $header_msg = “Could not connect to database”;
    $summary_msg = “This site is currently experiencing issues. Please try visiting at a later time.”;
    }

    header(“x-db-error-code: ” . $errorno);
    header(“x-db-error-msg: ” . $errormsg);

    ?>
    <html><head>
    <title><?= $header_msg ?></title>
    <style>
    div {
    margin: 10px auto 10px;
    text-align: center!important;

    ————————–

    I hope this is the correct information?

    Thank you

    Amanda

    #6493
    support
    Participant

    Hi,

    We have checked the issue. This error comes from the database. Could you please make a user for us from your WordPress dashboard. We will try it by our end and check the issue. If you are making user for us please send its details here support@themespride.com.

    Thanks

Viewing 4 posts - 1 through 4 (of 4 total)
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