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how can we get a refund ? the “movie studio pro” theme is very annoying

HOME Forums Support how can we get a refund ? the “movie studio pro” theme is very annoying

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #5587
    chimeric
    Participant

    the “movie studio pro” theme is not usable, it is just so different from the free version and added a lot of fancy thing which not only looks completely different but also stopped many things from working ( e.g. a yellow pop up layer on our latest posts which made none of them clickable, this does not exist in the free version, so this is not expected and VERY annoying ).

    how can we get a refund on the theme we paid which is not working ?

    #5606
    support
    Participant

    Hi,

    Thanks for contacting us.

    To review your issue we have already mailed you. Please check your email and reply to it.

    Many Thanks

    #5607
    chimeric
    Participant

    there is no email sent from themespride, and no related emails in my spam folder either.
    if you have sent / replied via email, what’s the “sent-from” or “reply-to” email address ?
    or, simply re-send a reply now please.

    #5609
    chimeric
    Participant

    i have double-checked and there is no spammer filter / rules related to that email address, i have also tried using another external email to send to my registered email here and i can see that, so there must be something wrong ( or you or your colleagues just haven’t sent anything to me as you claimed ) with the so-called “already sent emails from you”.

    simply put, if you have nothing to hide with the problem of your “premium” theme, just post here the info and detail i need to make it look just the same as the free version.

    the worst thing about this so-called “premium” theme is that at the instant when i activate it, it just broke EVERYTHING ! i felt like i have spent my money so wrong that things are not only improving but just dropped to the lowest bottom i have never expected.

    i’m not going to waste my time in that theme, just process with my refund and we are done.

    #5618
    support
    Participant

    Hi,

    Please recheck your email, we have again send it.

    OR

    Please send your site URL so that we can check and review it.

    Many Thanks

    #5644
    chimeric
    Participant

    we have clarified our issues more than once both via email and the contact form, but a week already and no useful solution can be given. please talk in the paypal refund request page instead. i’m not going to waste any more time in this useless forum because all of your replies are just saying “we are replying”.

    • This reply was modified 3 months, 2 weeks ago by chimeric.
    #5649
    support
    Participant

    Hi,

    Please check we have replied to your email.

    Many Thanks

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