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Building Constructor Pro Theme – Contact section not working

HOME Forums Support Building Constructor Pro Theme – Contact section not working

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #7485
    SHRC
    Participant

    Essentially nothing on the home page Contact section is working.

    -map not working
    -phone number / email not populating
    -contact short code not working

    It’s all just left blank as if no info was entered. I followed all the steps on the guide: https://themespride.com/demo/docs/building-constructor-pro/#Contact

    #7486
    SHRC
    Participant

    Also – appears to be no option to disable the Contact section.

    The other Homepage sections have the option to disable/enable.

    #7504
    support
    Participant

    Cheking the issue you have specified. Will update you soon.

    #7516
    support
    Participant

    Hi,

    We have checked the issues you have specified. Phone number, Email, and Mapp are working as we have checked. Please try one more time on your end.

    The contact form shortcode was not working which we have fixed now. What you need to do is to download the updated theme. The updated version is available in your account registered at https://www.themespride.com/my-account/. You can download it and update it on your WordPress. Upload theme from Appearance -> Themes -> Add New. It will show you the message “Theme already exist” with the replace option. Click on the replace option it will update your theme.

    Thanks

    #7525
    SHRC
    Participant

    I’m sorry, I wasn’t clear.

    The Contact PAGE is now working great (thanks to your help).

    However, the Contact section of the HOMEPAGE is just showing a WORLD MAP. It doesn’t zoom to my location properly.

    It’s also showing blanks for phone number and email. (The email I’m okay with leaving blank for now.)

    And I would also like the ability to disable this section of the homepage, if possible.

    Thank you so much!

    #7526
    SHRC
    Participant

    Look at the bottom of my homepage: https://springhillroofingcompany.com/

    #7534
    support
    Participant

    Hi,

    We have checked the above-mentioned point in our demo. All are working fine with the email, phone number, address, and map as well. Could you please make a user for us and send its username and password along with the site URL at support@themespride.com so that we can check the issue on your end?

    Thanks

    #7537
    SHRC
    Participant

    I’d really rather just disable the Homepage Contact section. Considering I prefer to not share my physical location on my homepage (I might even remove it from the Contact page.. not sure yet), it would be especially helpful if I could remove the map/contact section from the homepage.

    I’ve entered the info correctly for it to work on my contact page. https://springhillroofingcompany.com/contact/

    Thanks so much for looking into this.

    #7545
    support
    Participant

    Hi,

    If you want to remove it then Just go to Appearance -> Customize -> Theme Settings -> Home Page Contact Detail. Disable that section from the home page.

    Thanks

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